Product Manager – CMMS Platform & Digital Solutions

We are seeking a highly driven and technically capable Product Manager to lead the creation, execution, deployment, and expansion of a next-generation Computerized Maintenance Management System (CMMS) platform within the airport and industrial automation industry. 

This role will own the product lifecycle from initial concept through enterprise-scale deployment. The successful candidate will work directly with airport stakeholders, operational teams, maintenance personnel, software developers, systems engineers, and executive leadership to define and deliver a scalable CMMS solution initially targeted for a single airport deployment, followed by expansion across multiple airport sites and airline customers nationwide. 

This individual must be capable of operating in fast-paced operational environments while balancing customer demands, feature prioritization, technical constraints, schedule management, and long-term product scalability. 

The Product Manager will serve as the bridge between customer operations, software development, engineering execution, and executive leadership while leveraging Agile/Scrum methodologies to drive delivery and accountability. 

Key Responsibilities

Product Ownership & Strategy

• Lead the end-to-end development and execution of a new CMMS platform for airport and industrial automation environments.  
• Define and maintain the long-term product roadmap aligned with customer operational goals and company growth strategy.  
• Translate customer operational pain points into scalable software requirements and product features.  
• Establish phased product release strategies, MVP definitions, and feature prioritization frameworks.  
• Ensure the platform is designed for future scalability across:  
• Multiple airport locations  
• Multiple airline customers  
• Enterprise operational environments  
• Additional industrial automation verticals  
• Balance customer requests with strategic product direction and technical feasibility.  

Customer Engagement & Requirements Management

• Serve as the primary product-facing liaison between the customer and internal software organization.  
• Spend significant time onsite in Atlanta (ATL) working directly with customer operations, maintenance, and leadership teams.  
• Conduct workshops, discovery sessions, operational reviews, and feature validation meetings.  
• Manage evolving customer expectations, feature requests, operational changes, and scope creep while maintaining project alignment.  
• Gather operational workflows, maintenance procedures, reporting requirements, and field feedback to continuously improve the platform.  
• Provide regular executive-level updates to both internal leadership and customer stakeholders.  

Agile / Scrum Leadership

• Lead Agile product execution utilizing Scrum methodologies and best practices.  

• Own and maintain:
• Product backlog  
• Feature prioritization  
• User stories  
• Acceptance criteria  
• Sprint objectives  
• Release planning  

• Manage Scrum teams to ensure:
• Sprint commitments remain achievable  
• Technical blockers are removed quickly  
• Development efforts align with product priorities  
• Velocity and delivery targets are maintained  

Facilitate or participate in:

• Sprint planning  
• Daily standups  
• Backlog grooming  
• Sprint reviews  
• Retrospectives  
• Release readiness reviews  
• Drive accountability and visibility through data-driven Agile metrics and reporting.  

Cross-Functional Leadership

• Partner closely with:
• Software Development Teams  
• Systems & Controls Engineering  
• Airport Operations Personnel  
• Project Management Office (PMO)  
• Executive Leadership  
• Implementation Teams  
• Service & Support Teams  

Work directly with a dedicated Project Manager and the Director of Software to ensure alignment between:

• Product scope  
• Development execution  
• Resource planning  
• Customer expectations  
• Deployment schedules  
• Coordinate across engineering disciplines to ensure integration between software, controls systems, operational technology, and airport infrastructure.  

Program Execution & Delivery Oversight

Drive execution from concept through:

• Development  
• Testing  
• Validation  
• Deployment  
• Stabilization  
• Enterprise rollout  
• Ensure all phases of the product lifecycle remain aligned to schedule, budget, scope, and operational readiness goals.  

Monitor and manage:

• Dependencies  
• Feature creep  
• Technical debt  
• Deployment readiness  
• Operational impacts  
• Establish structured weekly reporting and executive review cadences.  
• Ensure proper documentation, traceability, and operational readiness throughout deployment phases.  

Deployment, Stabilization & Expansion

• Lead deployment coordination and rollout activities for airport operational environments.  
• Support go-live readiness, cutover planning, and operational stabilization efforts.  
• Coordinate hypercare and post-deployment support activities.  
• Track product performance, operational adoption, defect trends, and customer satisfaction metrics following deployment.  
• Develop repeatable rollout models and implementation standards for future customer deployments nationwide.  
• Assist in building scalable support, onboarding, and training strategies for long-term product growth.

Bachelor’s degree or equivalent work experience in the following fields:

• Computer Science
• Software Engineering
• Industrial Engineering
• Systems Engineering
• Information Technology
• Business Technology
• Related technical discipline  

5+ years of Product Management experience in:

• Enterprise software
• Industrial automation
• Operational technology
• CMMS/EAM systems
• Airport systems
• SCADA/HMI environments
• Industrial SaaS platforms

• Strong understanding of Agile and Scrum methodologies.  
• Experience leading software products from concept to deployment.  
• Experience managing cross-functional technical teams in operationally critical environments.  
• Strong customer-facing communication and executive presentation skills.  
• Experience managing large-scale enterprise deployments and software rollouts.  
• Ability to travel regularly to customer sites, including extended periods onsite in Atlanta.  

Preferred Qualifications:

Experience with:

• Airport baggage handling systems (BHS)
• Passenger boarding bridge systems (PBB) or airports
• CMMS or EAM platforms
• Industrial automation systems
• SCADA platforms
• PLC-controlled environments
• Operational technology infrastructure
• Scrum Product Owner certification (CSPO), Scrum Master (CSM)/(PSM), or equivalent Agile certifications.

Experience with:

• Azure DevOps
• Jira
• Microsoft DevOps ecosystem
• Microsoft Loop / Planner / SharePoint
• SaaS product delivery
• Experience scaling products across multiple enterprise customers.