Sr. Associate Payments Product Manager

Help shape the future of payments at JPMorganChase . Your effort and ideas will drive real change for millions of customers in client banking, automated technology and more.  And working here means you have the ambition to shape the future. Where people inspire excellence, leaders invest in your growth, tools and technology amplify your skills, and our scale multiplies your impact. This is what happens when you join JPMorganChase, where ambition meets possibility. 

As a Senior Product Associate in the Money Transfers team, you will leverage your expertise in product development and optimization to make a significant impact. You will use user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. In this role, you will collaborate closely with cross-functional teams and play a crucial part in shaping the future of our products and ongoing success.

Job responsibilities

• Collaborate with design, engineering, and business teams to drive new product initiatives.
• Develop products and services that deliver innovative experiences and remove friction from the banking process.
• Document product requirements and communicate them to development teams for solution design and implementation.
• Define new product feature epics and user stories to ensure delivery of the product roadmap.
• Identify, assess, and record business needs, recommend priorities, and advise on options, risks, and benefits.
• Create compelling business cases and content to present concepts to senior management.
• Understand systemic dependencies between front-end, middleware, databases, and mainframes.
• Work with Quality Management to ensure requirements are testable and testing plans are complete.
• Manage day-to-day workload, monitor milestones, and mitigate risks to delivery timelines.
• Integrate data analytics, product metrics, user research, and market analysis to drive prioritization.
• Track and analyze metrics, publish reports on product performance, and identify trends and opportunities.
• Coordinate backlog for defect resolution and provide clear documentation to support development.

Required qualifications, capabilities, and skills

• 3+ years of experience in online and mobile product development.
• Strong knowledge of current digital banking trends.
• Experience gathering business requirements and working with software development methodologies (agile is a plus).
• Ability to prioritize projects and efforts according to business needs and industry trends.
• Structured thinker with effective verbal and written communication skills.
• Demonstrated ability to manage tight delivery timelines and remain calm under pressure.
• Ability to influence people at all levels across a variety of job functions.
• Ability to build high-level mocks for concept sharing during the prototype phase.

• Analytical with a focus on objectives and key results.
• Solution design experience.
• Experience in financial services.