Senior Product Manager, Digital Commerce & PLG Lifecycle

About the Role

You will be responsible for driving the transition from sales-led to digital-first expansion and renewal motions. You’ll own the post-purchase experience across ZoomInfo’s self-service and product-led growth (PLG) ecosystem, focusing on how we drive engagement, retention, expansion, and support for self-service customers. Your work will deepen customer relationships, unlock scalable growth, and reduce manual effort through automation, including AI agents that handle common support needs. You will lead cross-functional initiatives that scale renewal workflows, improve digital buying experiences, and drive long-term customer value through self-service.

What You’ll Do:

• Own the end-to-end post-purchase PLG journey for self-service customers, including billing, value realization, renewals, and expansion.
• Lead cross-functional programs that increase retention and identify new growth opportunities.
• Drive the transition of accounts from sales-led to digital-first expansion and renewal motions.
• Deploy AI agents and automation to reduce support volume and deliver faster customer resolutions.
• Define KPIs, measure funnel performance, and iterate based on customer behavior and business impact.
• Own and advance self-service post-purchase capabilities - including renewals, billing flows, policy automation, and cancellation flows.
• Drive cross-functional execution for Commerce and PLG initiatives by translating business strategy into delivery across stakeholder and technology teams: Business Technology, RevOps, Finance, Product, and Marketing.

What You Bring: 

• 5-8+ years of product management experience
• 3–5+ years of experience in commerce/PLG within a SaaS environment
• Deep familiarity across the Quote-to-Cash lifecycle and Salesforce as system of record
• Hands-on experience with payment processing systems and workflows
• Experience integrating AI into self-service motions to automate support, streamline post-purchase tasks, and improve customer outcomes
• Strong understanding of post-purchase SaaS workflows and usage-based pricing models
• Excellent cross-functional leadership and stakeholder management skills
• Data-driven and comfortable operating in iterative, test-and-learn environments
• Proficient in analytics tools such as SQL, Tableau, or similar to uncover insights and guide decision-making.
• Hands-on, proactive, and detail-oriented; able to drive alignment and execution across teams
  
  

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