Senior Product Manager - Customer Experience Engineering (CxE)

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate.  

The Microsoft Threat Protection Customer Acceleration Team is looking for a motivated, independent and energetic Senior Product Manager to make a big personal impact on the Microsoft Defender for Identity and Microsoft Defender for Cloud Apps experience. You will work as part of a global PM team that drives usage, builds the case for product innovation, evolution and improvements; and ultimately builds scalable motions to give the Microsoft Field the engineering assistance and technical support they need to get customers to fully realize the value of our security stack.

To continue to improve the product and the experience security teams have with it, we must help win customers over, help them see the remarkable value we have to offer, help them quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive a great customer and partner experience overall

The Customer Acceleration Team helps onboarding our largest and more strategic customers, gathering requirements, helping with feedback, and using data to drive feedback and product truth back to our core product management and engineering teams. We are focused on scaling out to meet these challenges in the face of incredible growth. As a part of the team, you will roll up your sleeves to give technical deep dives, troubleshooting and expertise to help enable our customers to deploy, consume and use our Forester leading security capabilities. Great collaboration is as a key outcome is to contribute to great success for our customers, our engineering team, our research team and all many other peer teams across the company.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

As a Senior Product Manager for the Microsoft Defender for Identity and Microsoft Defender for Cloud Apps Customer AccelerationTeam, you will uncover key insights, drive measurable improvements in the product in partnership with Product Managers, Engineers and Security Researchers, as well as leverage that to build scalable and repeatable processes that enable the broader Microsoft ecosystem to deliver outstanding service onboarding and value realization for Microsoft security solutions. This role will require collaborative working relationships with internal Engineering and Delivery teams as well as Partner organizations.

You will establish a rhythm with internal stakeholders to share and prioritize recommended changes to:

- Adoption guidance and best practices

- Product roadmap prioritization

- New product investments

- Scale programs in and out of product

Analyze and identify systemic areas for improvement across people, process and technology in delivering the onboarding and SOC enablement experiences for Microsoft Defender for Identity and Microsoft Defender for Cloud Apps. Coordinate and organize findings with the engineering team and Security Research to turn those findings into actionable insights that drive improvements.

Embody our culture and values 

Required Qualifications

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
• 3+ years of cybersecurity, including In-depth architect-level knowledge of M365, Windows and Microsoft security offerings.

Other Requirements: 

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 

Preferred Qualifications

• Active Directory and how it is deployed by enterprise customers: Forests, Domains, OUs, GPOs, Trusts, Tiering models. Understanding of NTLM, Kerberos and LDAP.
• SaaS applications and how organizations leverage them in modern work (M365, ServiceNow, SalesForce, etc..).
• Familiar with OAuth applications, Entra service principals, and identity concepts.
• Advantage: KQL skills
• Customer focused with 3-5 years of experience working with Global 500 companies. Ability to engage and lead SOC Lead and SOC conversations.
• Proven ability to create organizational momentum around new ideas and initiatives
• Ability to act as a liaison between customers and development teams to ensure successful technical fulfillment of customer requirements.
• Project management skills, ability to develop and execute processes that facilitate collaboration, leadership team effectiveness and impact

Product Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 10th, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.