Salesforce Product Manager

Position: Salesforce Product Manager

Compensation: Pursuant to Colorado regulations, if this job is performed in Colorado, the salary range is $100,000 to $120,000 plus bonus potential. ​Eligible to participate in the  company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.

Summary

As the Salesforce Product Manager, you will be the strategic architect of Cardinal’s Salesforce ecosystem. You will lead the long-term vision, roadmap, and delivery of the Sales and Service Cloud platforms, transforming business needs into scalable technical solutions. This role combines deep technical Salesforce expertise with advanced product management and business analysis to ensure our technology drives operational excellence, team efficiency, and a superior community experience.

The ideal candidate is a visionary leader who can balance immediate support and technical needs with the strategic execution of a high-impact digital roadmap.

Responsibilities (Including but not limited to)

• Product Strategy & Roadmap: Define and maintain the Salesforce product vision and roadmap, balancing stakeholder requests, technical debt, and high-impact system enhancements to align technical capabilities with Cardinal’s overarching business strategy.
• Stakeholder Management & Business Analysis: Serve as the primary liaison between executive stakeholders, department heads, and technical teams to gather and document complex business requirements. Conduct deep-dive business process audits to identify opportunities for automation and workflow optimization. Translate high-level business goals into detailed technical user stories and functional specifications.
• System Configuration: Independently perform all configuration tasks using standard Salesforce tools, including custom objects, fields, lightning record pages, validation rules, approval processes, reports, dashboards, and advanced Flow Builder (Screen, Record-Triggered, Auto launched, and Scheduled).
• Cloud Management: Oversee Service Cloud (Service Console, Case Management, Communities, SLAs, and Knowledge) and Sales Cloud (Opportunities, Assets, Contacts, and Accounts) to support diverse departmental needs.
• Agentforce: Experience with Agentforce, AI and automation tools to boost team efficiency, optimize operational processes, and eliminate manual bottlenecks.
• Technical Oversight and Delivery: Manage the full release lifecycle, including managing changesets, performing rigorous testing, and conducting QA to ensure seamless deployments. Oversee system governance, security, and compliance to ensure the integrity of our Salesforce instance.
• User Support & Training: Act as the primary point of contact for Salesforce issues, providing documentation and training to ensure Team Members can effectively utilize the platform.

Qualifications

• Minimum of 2-3 years in a Salesforce configuration or administration role
• Salesforce Certified Administrator or similar certification is required.
• Proven track record of managing a product roadmap, prioritizing backlogs, and delivering complex enterprise-level projects.
• Deep knowledge of Salesforce Flow, Service Cloud, and Sales Cloud. Experience with helpdesk ticketing systems (e.g., SolarWinds, ServiceNow) is a plus
• Proven ability to utilize AI tools to increase both individual and team productivity.
• Independent, sound decision-making skills with the ability to explain complex technical solutions in non-technical terms.
• Exceptional written and verbal communication skills with a strong focus on customer service.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Ability to embody the Cardinal Culture and Cardinal Core Values every day.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear.  The Team Member is frequently required to stand; walk; reach with hands and arms, and stoop, or squat.  The Team Member is often required to sit.  The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Regular local travel may be required to assist properties as needed, attend training classes or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.