Product Manager- Commercial Internet Services

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Product Manager- Commercial Internet Services (PM) is responsible for the adoption, growth, and financial performance of the assigned commercial product/service lines. They primarily work on strategies that create new products, promotions, and processes that move the business forward. The successful PM is aware of the current and future customer needs, technologies, vendors, competitors, and market conditions that affect the assigned product/service lines. The PM defines the product/service value and is able to clearly and convincingly convey that value. The PM collaborates with the marketing team to deliver the product/service value statements to the public and with the sales team to deliver that message to prospects and customers.

The PM is the assigned subject matter expert for assigned product line and provides the commercial sales and support teams with timely answers to complex product functionality and/or pricing requests via email, phone, or trouble ticket-based support system. The position assists in the development of responses to large and/or complex RFP’s, RFI’s, and other custom commercial and wholesale products.

The PM maintains a thorough understanding of use cases for assigned product line in complex commercial customer scenarios. The PM translates these scenarios into real world examples for relevant stakeholders in face-to-face, conference calls, and webinar type environments.

The PM provides statistical analysis for assigned products and services, including, but not limited to trend analysis, ARPU (Average Revenue per Unit) analysis, and forecasting. The position manages overall profitability for assigned commercial products and services and is responsible for ongoing development and management of the strategic product roadmap. The PM creates, manages, and reports on monthly and quarterly

strategic product promotions to increase product penetrations, boost ARPU and decrease churn. The position also creates yearly revenue budgets on assigned product line.

The PM takes the lead on policy & procedure development with regards to go to market activities and ongoing product enhancements. The PM also works with the Product Development team to implement tactical and strategic product enhancements using the Gated project process including the following tasks:

• Create service descriptions and reviewing with project/product stakeholders.
• Present project scope to the TDS Executive leadership team.
• Assist in leading the Process Advisory Committee (PAC) team meetings to make sure product enhancements are rolled out per specifications.
• Work with the Marketing team on the creation of go-to-market launch programs.

The position assists in the creation of technical documents for internal Sales staff and external customers (e.g., user guides, videos, webinars, policy documents).

This position can work remotely in any of the 40+ states in which TDS Telecom operates. 

NOTE: This position can be hired at either a Product Manager- Commercial Internet Services (PM) (5E)(2026-29101), or Product Manager- Commercial Internet Services (PM)(6E) (2026-29100) level depending on the skills and qualifications of the candidate. Different job postings exist for each of these positions. Please reference each job posting for the minimum qualifications required for each role and submit an application for each level that you are both interested and qualified for.

• Act as a product line expert to coordinate and participate in interdepartmental work groups with respect to:
  • Developing long-range competitive strategy to maximize revenue, grow subscribers, and minimize churn.
  • Setting long term policy direction.
  • New market launches.
  • Preparing business plans and businesses cases as necessary.
  • Product life cycle management.
  • Developing pricing strategies.
  • Ensuring delivery of quality products and services.
  • Resolving complex billing, process, or technical issues.
  • Implementing process improvements for expense and COGS reduction.
  • Dealing with ongoing operational issues related to technology, software, or system changes.
• Work closely with all other business units in support of product goals and initiatives, including some or all of the following:
  • GRA on regulated issues as it relates to assigned commercial products and services.
  • Network Services, Network Operations and Field Services on issues related to technical support, installations, and troubles.
  • Information Technology on strategic billing and system related issues.
  • Central Marketing on the creation and ongoing updates for product line collateral, user guides, training guides, webinars and videos.
  • Works closely with the Commercial Sales channels on sales goals, incentives, results, and product training.
• Subject matter expert for assigned commercial product/service line(s). Respond to product inquiries from multiple TDS departments related to product specifications, process, procedure, competitors, pricing, and roadmap.
• Prepare annual product plan, annual revenue budgets and 5-year forecasts for assigned commercial product/service line(s). Work with Finance to develop models for revenue/COGS budgeting process as well as business cases to evaluate product line additions and operational viability of existing products and market segments.
• Manage and analyze market and competitive information for the assigned product/service line(s) and communicate that knowledge to MSCO Leadership, Business Development, Marketing, Product Development and Sales teams.
• Manages COGS to achieve the lowest cost model that meets our product requirements. This includes measuring and monitoring product performance and ensures that the product is performing in accordance with the product plan.
• Assists Consumer Data Product Management on some consumer initiatives when necessary.
• Develop forecasting and reporting tools to capture data and to use it to analyze product line trending and provide updates to leadership.
• Participate in various external forums to stay abreast of industry and peer developments.
• Manage and interface with external vendors in the following areas: vendor selection, contract negotiation and management, ongoing troubleshooting, and regular vendor relationship management and interaction. Responsible for managing quality and service levels of selected vendors. Responsible for business case analysis for making purchase recommendations for new offerings from the vendor.

Required Qualifications

• Bachelor’s degree (business, marketing, or technical field), OR 4+ years professional work experience.
• 5+ years’ product management or marketing experience.

Other Qualifications

• Professional curiosity with regard to understanding customer needs, technology, vendor options, competitive offerings and internal capabilities. Driven to solve problems and earn business.
• Results driven, pursuing everything with energy, drive and a strong need to finish, especially in the face of resistance or setbacks.
• Must be well versed in many areas - a specialist and a generalist. Product Managers deal with a broad range of people and issues. Consequently, the most appropriate background is one that is well rounded and diverse and would include a technical foundation, sales and marketing experience, regulatory knowledge and exposure to operations. They must be able to both motivate fellow employees and interact effectively with corporate staff, sales personnel.
• Excellent organizational skills, follow-through and attention to detail. Can marshal resources (people, funding, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal.
• Specialized training in marketing, product management/development and/or sales skills. Strong computer skills (Excellence in Microsoft Access, Excel, Word and PowerPoint as well as internal TDS ordering, provisioning, and reporting systems). Excellent oral and written communications skills, including presentation skills to Executive management.
• Excellent collaboration skills. Maintains two-way dialog with others on work and results. Brings out the very best in people. Is a clear communicator. Follows up with feedback on results.
• Excellent teamwork skills and ability to work with employees and outside vendors at all levels.
• Must be versatile and adaptable to many different types of people and situations and must be able to work with a staff of diverse backgrounds, ages and levels within and outside the organization.
• Clear focus on prioritizing work for maximum efficiency. Knows the competition. Is aware of how strategies and tactics work in the marketplace.
• Adheres to the TDS Code of Ethics at all times. Rewards the right conduct and values and disapproves of others. Leads by his/her example.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.