Product Manager – AI Channel Solutions, Remote

Job Summary:

Florida Blue is looking for a Product Manager to work with leadership to shape and drive intelligent channel solutions, redefining the healthcare experience of our constituents. This position requires an inspirational, high‑energy leader who will advocate for next‑generation experiences and unlock breakthrough customer and business results.

This role will specifically lead the strategy, execution efforts, and optimization of AI‑powered products, including but not limited to:

• Externally‑facing AI Chatbots delivered through our IVR system and online member website
• Agent AI, an internal AI tool that provides frontline staff with real‑time guidance and recommended responses

The Product Manager represents the product organization, maintains collaborative relationships across the organization, and drives major user experience initiatives from initial problem definition through go‑to‑market.

Essential Functions:

The essential functions listed represent the major duties of this role; additional duties may be assigned.

• Plan and oversee large‑scale transformation initiatives, including the definition, design, development, implementation, and integration of people, processes, and technology that lead to measurable experience and administrative cost outcomes.
• Gather business insights and assess impacts to build a product strategy for AI Chatbots and Agent AI, including product vision, high‑level functionality, and business case creation.
• Prioritize and maintain the product backlog in alignment with product vision and strategy.
• Serve as the lead, partnering closely with Executive Sponsors, Business Leads, segment leadership, and IT partners; act as a thought leader on applying user experience (UX) and AI‑driven solutions to business problems.
• Lead experience metric definition to translate user expectations into KPIs and operational metrics for products.
• Lead cost/benefit assessments to define potential financial, business, and industry impacts of initiatives.
• Manage risk by establishing project management processes (status reporting, dependency tracking, steering updates).
• Guide initiatives through governance, steering, and formal gate processes.
• Mentor junior team members and contribute to the maturity of the product management discipline.

Required Experience:

• 6+ years related work experience
• Related Bachelor’s degree or equivalent work experience

• Agile Execution:
  • Clearly articulates concepts, objectives, and value
  • Experience delivering large, high‑profile initiatives
  • Leads and manages Product Owner efforts
• Product Management:
  • Understanding of AI concepts and cloud platforms
  • Develops and communicates a clear product roadmap
  • Determines scope and creates features
  • Prioritizes features against the roadmap
  • Experienced managing product roadmaps end‑to‑end
• Collaboration:
  • Builds and manages cross‑functional teams
  • Communicates effectively with stakeholders
  • Comfortable having difficult conversations and proactively resolving issues
• Adaptability:
  • Proven experience adapting to changing priorities and scope
  • Pivots quickly with minimal information
• Resilience:
  • Manages high‑pressure situations
  • Experienced with high‑visibility projects
  • Maintains composure under stress
• Strategic Thinker:
  • Connects AI solutions to meaningful business outcomes
  • Uses data to recommend solutions and shape future‑state experiences
  • Identifies opportunities for continuous improvement and growth

Preferred Qualifications:

• Understands SAFe framework and execution processes
• Familiarity with healthcare, customer service, self‑service, and digital engagement technologies
• Lean/Six Sigma or Product Management certification
• Business knowledge of Florida Blue

General Physical Demands:
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. 
 

Physical/Environmental Activities:
Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences). Occasionally 

What We Offer: 
As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. 

To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: 
 

• Medical, dental, vision, life and global travel health insurance;
• Income protection benefits: life insurance, short- and long-term disability programs;
• Leave programs to support personal circumstances;
• Retirement Savings Plan including employer match;
• Paid time off, volunteer time off, 10 holidays and 2 well-being days;
• Additional voluntary benefits available; and
• A comprehensive wellness program

Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ.

To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. 

Annualized Salary Range: $100,400 - $163,200

Typical Annualized Hiring Range: $100,400 - $125,500

Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring.

We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.